Change your customer number or serial code

If you find that the customer number shown in the application does not match yours, you have to change it in the Database Utility program, or run a SQL query on the database to remove it.

1. Launch the Database Utility application

2. In the Connect to server... line, choose the proper server name.  This is most likely the local computer name, followed by \ESHA or (localdb)\v11.0   You can check your server name by opening Food Processor and going to Help>About the Food Processor).

3. Click the drop-down menu in the screenshot and select the eshadata.

4. Click on "Users" and then "Edit serial codes"

5. Change the Customer number and serial code to your correct values.

Advanced:

If you do not have Database Utility you can remove the customer number and serial code from the database using a SQL query. Replace the text in curly brackets (e.g. {your serial code}) with your customer number and serial code.

update UPreferences
set PreferenceValue = '{your serial code}'
where PreferenceName = 'FPSerialCode'

update UPreferences
set PreferenceValue = '{your customer number}'
where PreferenceName = 'CustomerNumber'

To confirm the data in the database:

select * from UPreferences where PreferenceName = 'CustomerNumber' or PreferenceName = 'FPSerialCode'