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Log in to ESHA Cloud when it says your password is incorrect

  • Updated

If you are entering your correct password, but are unable to log in, there are three likely possibilities:

  • You are attempting to log in to the incorrect Cloud instance

  • Your password has expired

  • You need to clear saved credentials

Log in to the correct instance

There are two potential Cloud instances to which you may connect.  The quickest way to determine which applies below is based on your username:

If, in either case, the website reports invalid credentials, contact Support to have your password reset for you.

Reset your password

If you are met with a notice in red text that "Your password is expired. Click here to change it", follow the instructions below.

Note: Cloud passwords have an expiration, and a reset will be forced.

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For the initial login, the page should show you (in red text) that you will need to change your password. This is by design to force you to change the password to one of your own choosing.

 

Click the blue "here" link, and follow the steps to change the password to one of your choosing. Passwords must meet each of the following criteria:

  • At least 8 characters in length
  • Does not contain your account or full name
  • Contains at least three of the following four character groups:
    • English uppercase letter (A-Z)
    • English lowercase letter (a-z)
    • Numeral (0-9)
    • Non-alphanumeric characters (such as !, $, #, %)

Once logged in, a user can change their password by pressing CTRL+ALT+End and choose the 'Change a password' option.

Reset your credentials

  1. Close Cloud Session.
  2. From the Start menu, select Control Panel.
  3. Click User Accounts.
  4. Click Credential Manager.
  5. In the Windows Credentials and Generic Credentials section, remove any stored credentials referencing Wizmoworks.net
    1. Click Details or Expand Arrow.
    2. Click Remove.
    3. Click Yes on the warning box.
    4. Repeat these steps until you remove all of the credentials associated with your email address.
  6. Close the Control Panel window.
  7. Launch Cloud Session again.

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