Error message: Database Restore Failed: Media Family on device is incorrectly formed.

This error generally indicates that the database was previously attached to a newer instance of SQL Server than the one to which you are attempting to Restore. 

You can update the SQL Server instance to SQL Server 2012 by downloading SQL Server 2012 Express from Microsoft. If you would like assistance with this process, you can use the Live Chat option on this page to speak with an ESHA support expert.